Service operations
Your information is used to create and manage your account, process deposits and withdrawals in MYR, provide accurate customer support, and send important account-related notifications.
Kcd2 Privacy Policy — Protection of Malaysian Users' Information
Kcd2 respects the privacy of every user in Malaysia. This policy clearly outlines the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform. Please read this document in full to understand our commitment to the security of your data.
Effective date: January 2026
1. Information We Collect
When you use the kcd2 platform, we may collect the following types of information to ensure our services run smoothly and securely:
Personal account information
- Full name, date of birth, and phone number provided during registration;
- The email address used as your primary account identifier;
- Identity verification documents submitted upon request during the account verification process.
Device and browser information
- Device type, operating system, and browser version used to access the platform;
- IP address and general location data for security and access control purposes;
- Usage data such as pages visited, session duration, and actions taken within the platform.
Payment information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR);
- Payment method identifiers such as your e-wallet name or bank account number used (we do not store your payment password or PIN);
- Transaction history records for legal compliance and customer support purposes.
2. Why Is This Information Needed?
Security and compliance
Kcd2 uses user data to detect suspicious activity, prevent fraud and money laundering, and comply with Malaysian legal requirements applicable to online service platforms.
Platform improvements
Anonymised usage data is analysed to understand usage patterns and improve interface design, platform speed, and the overall experience for Malaysian users.
Account-related communications
We use your contact information to send security alerts, policy updates, and other important notices. You may opt out of promotional communications at any time through your account settings.
4. Data Storage, Security and Sharing
How we protect your data
All personal data held by kcd2 is protected with SSL encryption during transmission and stored securely on our servers. Access to user data is restricted to authorised personnel with a legitimate need, and all such access is logged and monitored.
Financial transaction data is retained for the period required under Malaysian law and subsequently deleted or anonymised securely.
Is your data shared with third parties?
Kcd2 does not sell or rent users' personal information to any third party for marketing purposes. However, we may share necessary information in the following circumstances:
- To payment providers or transaction processors directly involved in managing your deposits and withdrawals;
- To the relevant authorities in Malaysia when required by law or court order;
- To affiliated companies or technical service partners to the extent necessary for platform operations, subject to strict confidentiality agreements.
5. Your Rights as a User and How to Contact Us
Right of access and correction
You have the right to request a copy of the personal information we hold about you at any time. If any details are inaccurate or out of date, you may submit a correction request through the kcd2 customer support team. We will process your request within a reasonable timeframe.
Right to deletion and withdrawal of consent
In certain circumstances permitted by law, you may request the deletion of your personal data. However, some data may need to be retained for a specified period to meet legal compliance requirements or to resolve any outstanding claims.
You may also withdraw consent for promotional communications at any time through your account settings or by contacting our support team directly.
Privacy Policy Updates
Kcd2 reserves the right to update this Privacy Policy at any time to reflect changes in operational practices or legal requirements. Any significant changes will be communicated via the platform, and the revised effective date will be updated at the top of this page. Continued use of the platform following any changes constitutes acceptance of the updated policy.
How to contact our privacy team
If you have any questions, concerns, or requests regarding the privacy of your data on the kcd2 platform, please reach out to us via:
- Email: [email protected]
- 24/7 live chat available directly within the platform
- Section FAQ for answers to the most frequently asked questions
We are committed to responding to all privacy-related enquiries within three business days.
Still have questions about your privacy?
The kcd2 support team is ready to help you understand how your data is managed. You can also visit our FAQ page for more information on account security and user privacy.